Create a daily life that meets your needs
We understand the challenges that can make daily living difficult – barriers to mobility, lack of at-home support, and isolation from your community. Care & Connects’ disability supports help you overcome these obstacles so that you can continue living independently and freely.
Our community participation services get you out and about in the world to build your social connections and engagement with others.
And our in-home care means you can stay where you feel most comfortable rather than move into a facility.
This way, you can focus on living life to the fullest each day, entirely on your own terms.
Our approach
Our journey together starts with deeply understanding your unique needs, abilities and goals.
From here, we utilise an innovative, evidence-based framework that focused on building capacity and developing your inherent strengths.
Our specialist teams receive ongoing training to ensure that everything we support you with is about more than the activity; it’s about building confidence and empowerment to self-direct your life.
Support types
See our personalised supports that build your capacity, independence, and community participation.
Community participation
Thrive in the world around you
Our Community Participation program is designed with a focus on enriching your social interactions and community engagement. We collaborate with you and your support network to discover activities and goals that excite you, ensuring each program is aligned with your interests and abilities.
Personalised approach
Partnering with a team of dedicated support workers, we co-create programs that enhance your social and communication skills, focusing on 1:1 mentoring and community connections.
Diverse community activities
From group outings to skill-building workshops, we ensure activities are suited to your preferences and communication abilities, building your independence and social interaction.
Wheelchair Accessible Vehicles (WAVs)
We provide our own Wheelchair Accessible Vehicles, cutting out the coordination of a middle man. That way, your support worker can take you where you need, when you need.
Specialist psychosocial support
If you have a psychosocial disability, we partner you with a specialist team of workers qualified in Mental Health and trained in recovery-oriented practice. They will work with you to identify your recovery goals, and assist you to work towards these.
In-home care
Friendly support in your own home
Choosing in-home care with Care & Connects means maintaining your independence while receiving the necessary support in the comfort of your own home. We provide care that respects your dignity and individuality.
Tailored care
In-home care is customised to ensure you have both comfort and independence in your own space. From a few hours of support to more comprehensive care, services are designed to fit comfortably into your daily life.
Consistent support team
You will be matched with a dedicated support workers who are skilled and compassionate. Working consistently with the same team helps you build rapport, trust and camaraderie.
Flexible solutions
Sometimes you have a last-minute change of plans, so flexibility is essential. We are adaptable and ready to adjust care schedules and plans to suit your changing needs.
Getting started is easy
Step 1: You contact us or submit a referral
You can either reach out to us directly or have someone submit a referral on your behalf.
Step 2: We meet to discuss your goals
We meet with you to learn about you – your unique needs and challenges, your goals and passions, and how we can help you.
We may even recommend other, external supports and providers to give you all the support you need.
Step 3: We match you with your perfect support team
We partner you with a team of support workers who ‘click’ with you.
You will be spending a lot of time together in the months and years ahead, so it’s important these are people who over time feel like friends and family.
Stories from happy clients
Dennis and Pam
After Dennis’s stroke, he and his wife Pam faced major lifestyle changes. Dennis required extensive care, making daily tasks challenging for Pam.
Rejecting the idea of nursing home care due to its impact on Dennis’s mental health, they turned to Care & Connects for help.
We provided Dennis with a personalised care routine, with a dedicated team visiting three times daily.
“They make everything as good as it can be for Dennis and have become an integral support in our lives.”
Dennis and Pam
After Dennis’s stroke, he and his wife Pam faced major lifestyle changes. Dennis required extensive care, making daily tasks challenging for Pam.
Rejecting the idea of nursing home care due to its impact on Dennis’s mental health, they turned to Care & Connects for help.
We provided Dennis with a personalised care routine, with a dedicated team visiting three times daily.
“They make everything as good as it can be for Dennis and have become an integral support in our lives.”
Andrej
Andrej needed support for interstate travel to reunite with his family, but faced multiple rejections in his search for dependable support. That’s when Care & Connects stepped in to help.
We provided a 12-day period of Short-Term Accommodation (STA) support along with an accessible vehicle, enabling Andrej to make the journey.
After the initial travel support, we continued to provide community participation services, focusing on enriching Andrej’s social interactions and community engagement.
With personalised care from a dedicated support worker and a comprehensive approach to building independence, Andrej affirms, “Care & Connects are brilliant – they’re just good at everything!”
Frequently asked questions
This is a thorough and collaborative process where we take the time to understand your needs, preferences, and goals. Next, we carefully vet and select support workers, often inviting you to participate in the interview process so you can contribute toward their selection. That way, we ensure you are matched with support workers who are the perfect fit in skills, experience, and personality.
At a minimum, all our support workers hold a Certificate III in Disability, NDIS Clearance, Working With Children Clearance, and Police Clearance. They also receive comprehensive training, including first aid, manual handling, assistance with medication administration, and training on working with particular disabilities and complex needs. We are committed to the ongoing professional development of our support workers to ensure they are equipped with the knowledge and skills to provide the highest quality of care.
We diligently recruit skilled staff, provide regular supervision and training, gather participant feedback, and conduct quality assurance reviews. Our registered nurse plays a crucial role in ensuring the quality of service delivery, including overseeing clinical matters and providing training to support workers where required. We are committed to continuously improving our disability support services to meet the evolving needs of our participants and maintain the highest standards of care.
We welcome open and honest feedback from the people we support. Contact details to provide feedback are available in your service agreement; alternatively please call (08) 8318 5000 and follow the prompt to raise your concern.
Additionally, we conduct annual participant satisfaction surveys and will check in regularly about how your supports are going. Your feedback helps us continuously improve our disability support services.
At Care & Connects, the protection of our participants’ rights and safety is of paramount importance. We have implemented a comprehensive set of safeguards to ensure the well-being of the individuals we support:
- Staff screening: All potential employees undergo thorough background checks, including police clearances and reference checks, before being hired.
- Codes of conduct: Our staff are bound by strict codes of conduct that outline their responsibilities and the ethical standards they must adhere to.
- Training in rights and safeguards: All staff receive extensive training on participants’ rights and the safeguards in place to protect them.
- Mandatory reporting procedures: We have clear, mandatory reporting procedures for any suspected incidents of abuse, neglect, or exploitation.
- Participant education: We inform all participants of their rights and provide them with resources to understand and assert these rights.
- Complaints and incident management: Our robust complaints and incident management processes ensure that any concerns are promptly addressed and resolved.
- Open communication: We foster a culture of open communication, encouraging participants, their families, and staff to raise any issues or concerns they may have. Anonymous reporting options are also available.
- Quality assurance: Regular audits and collaborations with quality assurance bodies help us maintain the highest standards of care and support.
