Paul’s journey with Care & Connects began when he became the guardian for his younger brother, who transitioned into the same Supported Independent Living (SIL) house as his other brother.
“They’re great communicators and genuinely care.”
Initially, Paul’s brother moved from a public trustee and hospital setting into the SIL house.
“When we moved him to Supported Independent Living, it was a big change from the hospital care he was used to. But Care & Connects really went above and beyond to make the transition smooth, and after some time to settle in he adapted well,” reflects Paul.
A significant challenge arose when the National Disability Insurance Agency (NDIA) cut funding. “Even when the funding wasn’t there, Care & Connects bent over backwards to help us and kept looking after him while we were trying to get the money sorted out,” Paul says.
Navigating the complexities of NDIS was new to Paul, but we were able to find him everything he required.
“They’ve given me all the help I’ve needed. They recently helped us move to a new support coordinator – Joyce from Trilogy – who has been absolutely amazing. Between her and the Care & Connects team, I’ve slowly got my head around it. They always answer my calls and help me understand,” he explains.
The SIL house provided the ideal living environment for his brothers. “They’ve got their own roommates and are well looked after. My younger brother, who was always skinny, has actually put on weight since living there,” Paul emphasises.
Paul regularly communicates with Care & Connects’ operations and service management staff, who play crucial roles in managing care. “They are awesome and take great care of us. They make sure everything is running smoothly,” he says, appreciating their dedication and effective communication.
Paul’s brothers suffer from a rapidly deteriorating disease, yet they have found stability in the SIL house. “My older brother is still adjusting, but my younger brother now feels like it’s home,” Paul observes.
Paul says his experience working with comes down to our personalised support, effective communication, and commitment to his brothers’ wellbeing. “They’re great communicators and genuinely care.”
We want to know about you! Who you are, your hopes and dreams, your challenges and goals, and what we can do to support you in reaching your potential.
Phone: (08) 8318 5000
Email: info@careandconnects.com.au
Visit us: 299 Churchill Road, Prospect SA 5082
© Copyright Care & Connects. All rights reserved.
Care & Connects is a registered NDIS provider of disability and psychosocial support services, committed to empowering individuals to reach their full potential. Our comprehensive range of services includes Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), community participation, in-home care, community nursing, hospital discharge and psychosocial support. With a focus on person-centered care, we work closely with participants and their support networks to develop tailored plans that build capacity and independence. Our highly trained specialists, evidence-based frameworks, and commitment to exceeding NDIS standards ensure consistent, compassionate, and high-quality care for all our participants.
We acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
NDIS Registration ID: 4-GPTSM9N, ABN : 80654885659