How we help you find ability in your disability
Our journey together starts with understanding your unique needs, abilities and goals.
From here, we use an innovative, evidence-based framework to deliver your services and supports. This is based on:
- Building on your strengths and abilities
- Supporting your capacity and independence
- Using recovery-oriented models
- Providing specialist teams and expertise for different requirements
- Consistently training and developing our entire team
- Strict independence between support coordination, plan management and our support services
Our caring team
Mamun Al-Zahid
Director
Wahid Rabbu
Co-founder
Sally Ryan
Business Development Manager
Angelica
Support Coordinator
James
Team Leader
Tara
Service Team Leader
Shirada
Registered Nurse
Person’s name
Job title
Person’s name
Job title
Mission
To support and empower people with a disability to navigate the world around them, increase their capacity and wellbeing, and reach their potential – on their terms.
Purpose
To help people find ability in their disability.
Vision
To set the standard for more consistent and compassionate care, while becoming one of the preferred SIL and Psychosocial Disability service providers in Australia.
Our values
Compassion
A cornerstone of Care & Connects is our heart. Our team is here to listen, support, and advocate for the people we work with. We understand the challenges you face and are dedicated to making your journey as comfortable and supported as possible.
Consistency
In a continuously changing NDIS system, you can rely on us for consistency – from our high standards of care to ongoing communication. Each participant has a dedicated contact person and a single team of carers, helping you build trust and confidence in the support you receive.
Collaboration
Working closely with participants, families, support coordinators, health professionals and other providers, we have a ‘team around the person’ philosophy, where your wellbeing and goals are at the core of every partnership. Our comprehensive and thorough approach means you receive responsive support that is flexible and reliable.
Commitment to Quality
We are committed to achieving and exceeding the NDIS Practice Standards and strive to set the standard for disability services in Australia.
Our commitment
We treat everyone who walks through our door with dignity, and will respect you as the expert you are in your own life. We will listen to what you want and need, and work tirelessly to make this happen.
Person-centred care
It may be a term that’s used a lot, but it’s an approach to which we remain true.
We work closely with your support team to determine what you need and how we can help you access this.
We go out of our way to make this happen, no matter how many obstacles along the way.
Smooth and efficient transitions
On average, we complete transitions twice as fast as the industry average.
Between our extensive knowledge, streamlined systems, specialised teams, and Wheelchair Access Vehicles, we can get you settled in your new home extremely quickly and thoroughly.
NDIS expertise and guidance
Our deep knowledge of the NDIS benefits everyone we work with.
We advocate and provide evidence to help you get the most out of your NDIS funding.
Capacity-building framework
Our strengths-based, capacity-building framework exceeds NDIS standards and is designed to empower you to lead a fulfilling life.
Through comprehensive training, our entire team embodies this approach in their day-to-day work.
Specialist psychosocial disability supports
Recognising support requirements vary between psychosocial and physical disability, we have assembled a specialist psychosocial support team with Certificate IV qualified mental health workers and experts in recovery-oriented practice to assist you with your Recovery goals.
Specialist disability support
All members of our specialist disability team have a minimum of Certificate III in Disability, and receive extra training and support to ensure they have the skills required to manage your individual health care requirements with, quality, compassionate and consistent care.
Openness to feedback
Committed to continuous improvement, we create open communication lines with participants, guardians and stakeholders to ensure we deliver the best service possible.
Unwavering standards
From strong systems to a committed team, we are consistent and reliable in our standards of care.
We are focussed on always improving, fostering a learning environment; and have a commitment to Quality like no other.
We don’t just meet the NDIS Practice Standards – we want to exceed them.
