Easing the complexities of managing your plan
Managing the administrative and financial complexities of NDIS plans can be extremely cumbersome on top of coordinating care needs. Tracking budgets across multiple services, paying provider invoices, collating monthly statements – it quickly becomes an overwhelming drain for many participants and families.
Our approach
At Care & Connects, our independent plan management services alleviate these burdens so you can focus solely on your goals. We handle everything from timely claims processing to simplifying payments across family plans, all while maximising choice and flexibility in providers.
We maintain thorough oversight, of your budget, financial transactions, and reporting so you can fully utilise your funding.
Timely financial administration
We ensure 3-day claim processing and same-day responses* to handle your invoices efficiently. *Subject to NDIS approval
Enhanced choice and flexibility
Our plan management gives you access to a broader selection of NDIS providers, beyond those who are registered. That way, you have the freedom to partner with providers that best meet your individual needs and preferences.
Free app for tracking and approval
We provide a free, easy-to-use app that simplifies the management of your NDIS funds. It allows you to track your spending, approve invoices, and submit reimbursements for out-of-pocket expenses, all from your mobile device.
Expert handling of NDIS claims
The NDIS claims process can be intricate, but our experienced Plan Managers navigate these complexities on your behalf. We ensure that your claims are managed accurately, leaving you worry-free about the financial aspects of your plan.
Zero cost, complete service
Plan management with Care & Connects is at no additional costs to you. The NDIA includes extra funds in your plan specifically for this service, so that you receive comprehensive support without affecting your budget.
Getting started is easy
Step 1: You contact us or submit a referral
You can either reach out to us directly or have someone submit a referral on your behalf.
Step 2: We meet to discuss your goals
We meet with you to learn about you – your unique needs and challenges, your goals and passions, and how we can help you.
We may even recommend other, external supports and providers to give you all the support you need.
Step 3: We match you with your perfect support team
We partner you with a team of support workers who ‘click’ with you.
You will be spending a lot of time together in the months and years ahead, so it’s important these are people who over time feel like friends and family.
Frequently asked questions
No. The NDIA factors dedicated funding into plans to cover plan management at no additional expense. This ensures participants get full support without impacting budgets.
Yes, we have capabilities to streamline coordination if managing budgets, claims, payments for several plans across an entire family to simplify administration.
No long-term commitment is required – you can start or cease our plan management at any time. We also make transitions between providers smooth if switching for any reason.
Yes, we can do partial plan management if you want to self-manage some aspects. We will only track and pay for what you ask us to manage.
Yes, you can change plan managers at any time, just let us know. We will work to ensure a smooth transition of your plans and data to the new manager.
